Tier 2 Network Team

• Managed network areas, configured web access points, and terminated patch panel cables to ensure seamless network operations.
• Oversaw the smooth operation and maintenance of the network at Aga Khan University Hospital, addressing hardware and networking calls assigned by the service desk promptly.
• Fluke Tested, installed, maintained, and repaired passive cabling infrastructure, including CAT5/6 and fiber cable termination, for data centers and switching locations.
• Designed and proposed passive networking infrastructure in compliance with international standards.
• Maintained and monitored passive cabling inventory and repaired equipment tools.
• Troubleshoot switch configuration issues related to wired and wireless communication, configuring multi-vendor switches and routers for installation.
• Provided remote support to offsite users, resolving network communication issues efficiently, and conducted on-site visits when necessary.
• Coordinated with other teams for project and operational activities, ensuring effective communication and collaboration.
• Monitored IT Service Desk emails and call queues, responding to queries in a timely and efficient manner.
• Diagnosed basic hardware, software, telecom, and network tier I or II-related issues, offering solutions within specified timeframes.
• Researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements, escalating unresolved issues to respective tiers.
• Maintained a high level of customer service for all support queries, ensuring adherence to service management principles.
• Coordinated with vendors, including SATCOM GCS, for effective collaboration and communication, contributing to annual PPM (Planned Preventative Maintenance) for IT switch room coordination and electrical department for UPS replacement.Communication Teams.
• Configured and installed card access control systems, specifically the Gallagher 6000 controller and 8H Module, at Aga Khan University.
• Provided dedicated support and troubleshooting for panic alarms and video intercoms.
• Attend to user Incident Reports (IR) and Service Requests (SR) for card access malfunctions.
• Coordinate with vendors for cable layout according to diagrams.
Downtime activity
1. Switch Replacement: Replacing outdated network switches with Juniper switches to improve network performance and reliability.
2. Cabling Infrastructure: Punching and terminating network WAP (Wireless Access Point) cables to ensure seamless connectivity. Ensuring proper termination of network cables for reliable connectivity.
3. Patch Panel Installation: Installing patch panels for efficient cable management and easy troubleshooting.
4. Harnessing Techniques: Implementing effective cable harnessing techniques to reduce signal degradation.

• Answered incoming calls and logged all user\'s questions and issues accurately and efficiently into the ticketing system.
• Provided 1st line technical support; answering support queries via ticketing tool, phone, and email.
• Install and support Desktops, Laptops, provision Cell Phones, and mobile devices.
• Observed lab occupants upon entering and leaving the lab and secured lab equipment.
• Supervised children’s behavior during participation in the computer lab.
• Assisted students and faculty in using computer hardware and software.
• Install Cisco IP Phones.
• Performed break-fix repairs such as SSD, Ram, power supplies, cooling fans, and Projectors replacement.
• Remotely connect to customers utilizing Anydesk or TeamViewer to resolve any issues.
• Peripheral installation/support (LAN/local printers, card readers, scanners, etc.

• Carry out general departmental duties as assigned by respective supervisor.
• Assist and perform day-to-day operations such as receiving, storage,preservation, handling and issuance of supplies to departments/ patient care areas as per defined procedures.
• Report discrepancies if any found while performing assigned tasks.
• Timely recording of all transactions into system / paper documents as per defined procedures.
• Maintain personal and environmental safety standards as per guidelines of Safety & Security Department.
• Ensure proper handing over/taking over at the of changing shift.
• Ensure quality of services as per organization’s standards.

• Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory.
• Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.
• Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement.
• Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues.
• Peripheral installation/support (LAN/local printers, card readers, scanners,etc.
• Provided 1st line technical support; answering support queries via ticketing tool, phone, and email.
• Maintain a high degree of users service for all support queries and adhere to all service level agreement.
• Respond to inquiries from clients and help them resolve any hardware or software problems.

• Install, maintain, repair, modify and system design of mobile radio communications, and other related equipment.
• Install, maintain, and repair two-way radio communications systems for Police, Fire, and Public Works.
• Radio communications, repair technician, radio station inspector, clerical office duties, payroll.
• Repair and maintain man carried and vehicle radio communications equipment.
• Repair, install, and implement Motorola 2-way radio communications for multiple clients.
• Repaired, overhauled, and modifies ground radio communications and related equipment.
• Tested, inspected, overhauled, and installed Radio Communications equipment.
• Operate and perform routine maintenance installation, repair, overhaul, and modification problems associated with ground radio communications equipment.